Prestige Casino Terms and Conditions

Welcome to Prestige Casino. These Terms and Conditions govern your use of our website, games, and services. By registering an account with us at casinoprestige.com, you agree to be bound by these terms in full. We recommend that you read this document carefully before you begin playing, as it outlines your rights and obligations as well as our own responsibilities as the operator of Prestige Casino.

Who We Are

Prestige Casino is operated by Gophoenix Solutions Limited, a company registered in accordance with Costa Rican law, with our registered offices located in the Province of San Jose, Escazu San Rafael district, No. 400 La Ceiba St, Costa Rica, under company registration number 3-102-906509. We operate under Tobique license #0000024, issued by the Tobique Gaming Commission (TGC). Our parent company, Gophoenix Solutions Ltd, registered at Arch. Makariou III & Evagorou, 1-7, Mitsi 3, 1st Floor, Office 102, Nicosia, Cyprus 1065, with company registration number HE462121, provides back office services including payment settlement on our behalf. We established Prestige Casino in 2025 and have since built our platform for players across Canada, the United Kingdom, Italy, France, Poland, Germany, and Portugal.

Eligibility to Use Our Services

By creating an account with Prestige Casino online, you confirm that you are at least 18 years of age or the legal age of majority in your jurisdiction, whichever is higher. We reserve the right to request proof of age and identity at any time, and we may suspend your account until verification is complete. You confirm that you are legally permitted to participate in online gambling activities in your country of residence, and it is your responsibility to check local laws before registering with casino Prestige.

Account Registration

When you register with us, we require accurate, complete, and up-to-date personal information. You may only hold one account with Prestige Casino; duplicate accounts will be closed, and any associated funds may be forfeited. We collect your registration details to comply with our regulatory obligations, and you agree to notify us promptly of any changes to your personal information.

• You must provide your full legal name, date of birth, and residential address
• You must keep your login credentials confidential and not share your account with third parties
• We may request identity verification documents at our discretion, including for withdrawal processing
• You agree that we may suspend or close accounts that violate these terms

Deposits and Withdrawals

We accept both fiat currencies, such as EUR, USD, and CAD, as well as cryptocurrencies including BTC, ETH, and XRP. The minimum deposit accepted by our casino is €20 / £20 / C$20. Our minimum withdrawal threshold is generally €100 / £100 / C$100, unless otherwise stated, and this applies across all currencies we support, including Swedish Krona, Norwegian Krone, Danish Krone, and New Zealand Dollar.

We limit withdrawal requests to a maximum of $5,000 per player at any given time. Once we process and pay a pending withdrawal, your available withdrawal limit resets accordingly. For example, if you have five pending withdrawals of $1,000 each, once we pay the first, another $1,000 becomes available toward your limit.

Processing Times

Our standard pending time is 48 hours, extending up to 7 business days for withdrawal amounts of $5,000 or more. Once approved, cashout times vary by method: cryptocurrency withdrawals are typically completed within 2–24 hours, e-wallets within 24–48 hours, and card or bank transfers within 3–5 business days. We reserve the right to conduct additional security checks before releasing any payment.

Bonuses and Promotions

We offer new players a Welcome Package spread across their first three deposits: a 100% bonus up to €/£750 plus 100 Free Spins and a Spin on the Wheel of Luck on your first deposit, followed by additional matched bonuses on your second and third deposits. All bonus offers, including our prestige casino no deposit bonus promotions when available, are subject to wagering requirements and specific terms outlined at the time of the offer.

Our Wheel of Luck feature rewards players with a spin two hours after each qualifying deposit, offering Free Spins, Loyalty Points, bonuses, or cash prizes. Deposit Bonus winnings carry a 35x wagering requirement, while Free Chips and Free Spins winnings carry a 50x wagering requirement. We reserve the right to void any winnings resulting from technical errors or erroneous game malfunctions. Our Daily Rewards and Deposit Stamps programs operate under similar general terms, and full conditions are available within our promotions section.

The Perks – Our Loyalty and VIP Program

We reward loyal players through The Perks, our tiered loyalty ladder featuring Lounge (Bronze), Velvet (Silver), and Gold Card (Gold) VIP levels. As you progress through our VIP Club, we provide Express Priority Payments, a dedicated Personal Account Manager, Enhanced Daily Rewards, a Boosted Wheel of Luck experience, Premium Perks, Supercharged Stamps, and Exclusive Tailored Bonuses. General terms and conditions apply to all VIP benefits, and we may adjust program structures at our discretion with reasonable notice to affected players.

Game Fairness and Availability

We provide access to over 2,000 slot titles and more than 40 live dealer games sourced from over 30 licensed providers, including Pragmatic Play, NetEnt, Evolution Gaming, Play'n GO, and Hacksaw Gaming. All games available at our casino Prestige platform are independently tested for fairness by recognised testing bodies. We reserve the right to modify, remove, or restrict access to specific games at any time without prior notice, particularly where required by regulatory obligations in your jurisdiction.

Responsible Gambling

We are committed to promoting responsible gambling among our players. We provide tools such as deposit limits, self-exclusion options, and time-out periods to help you manage your play. If you believe you may have a gambling problem, we encourage you to contact our support team or a relevant support organisation in your region for assistance.

Account Suspension and Termination

We reserve the right to suspend or terminate your account if we suspect fraudulent activity, breach of these terms, or any attempt to manipulate our bonus systems. In such cases, we may withhold any pending withdrawals and void associated bonus funds pending investigation. You may close your account at any time by contacting our support team.

Limitation of Liability

We strive to ensure our platform operates smoothly at all times; however, we do not guarantee uninterrupted access to our services. We are not liable for losses arising from technical failures, internet connectivity issues, or unauthorised account access resulting from your failure to protect your login credentials.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect regulatory changes or improvements to our services. We will notify you of material changes through our website or via email, and continued use of Prestige Casino online after such changes constitutes your acceptance of the revised terms.

Contact Us

If you have questions regarding these terms, our bonus policies, or your account, our support team is available 24/7 via live chat or email at support@casinoprestigemail.com. We support communication in English, Italian, French, German, and Polish to assist our international player base.